Privacy Policy & Data Rights

These data governance terms took effect on October 13, 2026. This policy governs all intake inquiries, automated web analytics, consent flags, and communication channels routed through puptownloungezone.com. Any past policy iterations are superseded as of this date.

The primary data controller for personal and pet management records collected via this site is:

All inquiries regarding kennel intake processing, records destruction, or regulatory oversight are supervised directly from our Hilliard facility headquarters.

Puptown Lounge gathers information across distinct operational categories necessary to provide dog daycare, overnight boarding, and professional grooming services:

• Inquiry Form Data: When submitting an intake request through zosi8b5.php, our servers record the submitted name, telephone number, email address, physical street address or neighborhood, requested service category (boarding, daycare, Anna's grooming), companion dog count, canine weight specifications, booking notes, and explicit policy consent timestamps.
• Live Support Chat Transcripts: Messages exchanged with our kennel desk via wola0ba.php, along with voluntary intake names and contact details, and an encrypted session token maintained in browser local storage.
• Automated Telemetry & Access Logs: Server connection logs capturing the visitor's Internet Protocol (IP) address, user-agent string, referrer URL, HTTP request methods, timestamp of initial page render, and timestamp of form transmission.
• Consent Records: Local browser storage under the key site_consent_v2 tracking accepted or declined cookie states.
• Advertising Campaign Parameters: Inbound click identifiers passed via external query strings, including Google Ads click ID (gclid), Microsoft Advertising click ID (msclkid), and Meta Ads click ID (fbclid).

Our web platform never records passwords, user accounts, credit card numbers, or automated billing data. The catalog is inquiry-only, and no direct financial transactions take place through this website.

Personal and technical data points are processed exclusively for defined operational functions:

• Validating canine weight thresholds (<25 lb at $35/night, >25 lb at $41/night) and enclosure capacity prior to issuing reservation quotes.
• Responding directly to customer reservation inquiries by phone or email.
• Facilitating on-site health screening, vaccination verification, and specialized coat grooming appointments with Anna.
• Measuring advertising channel efficiency to optimize commercial campaigns on search engines.
• Defending server infrastructure against automated abuse, denial-of-service attempts, and spam submissions.

Every processing activity conducted by Puptown Lounge relies on a clearly established legal basis under applicable data protection frameworks:

Puptown Lounge actively advertises across commercial search and social networks to connect Columbus pet owners with our Hilliard facility. Our advertising accounts operate in the present tense on these specific platforms:

• google ads — Google advertising traffic carries the click parameter gclid attached to incoming destination URLs. This identifier allows Google to match visits to ad impressions without identifying the visitor prior to consent.
• microsoft advertising — Search traffic originating from Bing and the Microsoft network attaches the click parameter msclkid to inbound links for ad delivery attribution.
• meta ads — Social referral campaigns running on Meta platforms carry the click parameter fbclid attached to campaign links.

Neither Google Ads, Microsoft Advertising, nor Meta Ads has endorsed, reviewed, or verified the services provided by Puptown Lounge. Advertising relationships represent paid promotional placement only.

Our web properties strictly implement Google consent mode v2. Prior to an affirmative action by the visitor, all four advertising and analytics storage signals are held in a denied status:

If the visitor clicks "Accept Storage" on our consent bar, these four signals update to granted. If the visitor selects "Decline", or subsequently revokes consent via the footer settings button, all four parameters are immediately set back to denied.

Puptown Lounge contracts with reputable third-party infrastructure and advertising processors to maintain platform operations:

• Google Ireland Ltd / Google LLC: Operates Google Ads measurement infrastructure and processes consent signals under contractual data processing terms.
• Microsoft Ireland Operations Ltd: Operates Microsoft Advertising and receives msclkid parameters. Review Microsoft privacy practices at privacy.microsoft.com.
• Meta Platforms Ireland Ltd / Meta Platforms, Inc.: Facilitates Meta Ads campaign routing and conversion measurement.
• Web Hosting & Server Infrastructure: Managed bare-metal and cloud hosting vendors who store web server access logs and host the secure intake database in the United States.
• Transactional Mail Routing Provider: Encrypted relay service delivering inquiry notifications directly from our web server to our Hilliard intake attendants.

Puptown Lounge operates facilities exclusively in Hilliard, Ohio, within the United States. Website inquiries and operational databases are physically hosted on US-based servers. For visitors accessing our site from outside the United States, information submitted is transferred to and stored in the United States. Such transfers are executed pursuant to Standard Contractual Clauses (SCCs) and adequacy frameworks governing transatlantic processor relationships.

We do not maintain records indefinitely. In accordance with data minimization mandates, records are destroyed upon expiration of these exact schedules:

Puptown Lounge maintains strict technical defenses across physical and network environments. All public traffic is encrypted using Transport Layer Security (TLS 1.3/HTTPS). Form handlers employ dual honeypot validation to block programmatic bot injection. Server access is restricted through multi-factor cryptographic SSH authentication with strict role-based firewalls. Physical customer files and veterinary vaccination documents at our Hilliard headquarters are stored in locked administrative enclosures.

If you access our platform from the European Economic Area or United Kingdom, the General Data Protection Regulation (gdpr) provides specific enforceable rights regarding your personal records:

• Right of Access: Request confirmation and an export of all personal data held about you.
• Right to Rectification: Request correction of inaccurate contact or booking information.
• Right to Erasure (Right to be Forgotten): Demand permanent deletion of your inquiry and chat logs subject to statutory tax and veterinary retention rules.
• Right to Restriction of Processing: Limit active processing while data accuracy disputes are resolved.
• Right to Data Portability: Obtain your records in a structured, machine-readable format.
• Right to Object: Oppose processing conducted under legitimate interest grounds.
• Right to Withdraw Consent: Revoke consent choices at any moment without affecting processing conducted prior to revocation.

Residents of California, Virginia, Colorado, Connecticut, Utah, and other US jurisdictions maintaining active privacy statutes enjoy defined statutory rights under the California Consumer Privacy Act (ccpa), as amended by the CPRA:

• Right to Know & Access: The right to request disclosure of the specific pieces and categories of personal information collected over the preceding 12 months.
• Right to Delete: The right to demand elimination of personal information collected directly from the consumer.
• Right to Correct: The right to rectify inaccurate personal information.
• Opt-Out of Sale or Sharing: Puptown Lounge does not sell personal data for monetary compensation. However, to the extent that advertising identifiers (gclid, msclkid, fbclid) constitute "sharing" under California law, consumers have the absolute right to opt out.
• Non-Discrimination: We will never deny services, charge differing rates, or provide disparate quality of care because you exercised statutory privacy rights.

Our platform explicitly recognizes and honors the global privacy control (Sec-GPC) browser signal. When your browser transmits a valid GPC header, our systems immediately treat the request as a valid opt-out of cross-context behavioral advertising and data sharing without requiring additional forms or confirmation dialogues.

Puptown Lounge provides commercial pet boarding, daycare, and grooming services to adult pet owners. Our website is not intended for, marketed to, or directed at children under the age of 16. We do not knowingly solicit or collect personal information from minors. In the event we identify an inquiry submitted by an individual under 16, that record is erased immediately from our database.

If you believe our data processing violates statutory obligations, you possess the right to file a formal complaint with appropriate regulatory authorities:

• In Ohio: The Office of the Ohio Attorney General, Consumer Protection Section.
• In California: The California Privacy Protection Agency (CPPA) or the Office of the California Attorney General.
• In other US States: Your respective state Attorney General's Office or consumer protection bureau.
• In Europe / UK: Your national Data Protection Authority (such as the UK Information Commissioner's Office or Irish Data Protection Commission).

To exercise any GDPR or CCPA statutory rights—including requests for data access, correction, or permanent erasure—submit your formal application through our centralized compliance desk:

Any updates to our privacy framework, new advertising tracking parameters, or statutory adjustments are published directly to this page with an amended Effective Date header. Where revisions materially alter the processing of previously submitted reservation records, notice is delivered directly to registered pet owners via email before amendments take operational effect.

For questions regarding this specification, animal boarding records management, or our technical security protocols, reach a real human member of our Hilliard administrative team:

• Telephone: 614-488-7877 (Operating desk Mon–Fri 6:30 AM – 7:00 PM)
• Email: [email protected]
• Physical Facility: Puptown Lounge, 2910 Scioto Darby Executive Ct, Hilliard, Ohio 43026, United States

Puptown Lounge delivers digital accessibility for pet owners of all abilities. We apply Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards across all digital interfaces.

• Keyboard Navigation: All interactive elements, including calculators, menus, and booking forms, are fully operable via tab navigation with high-visibility focus indicators.
• High Contrast Typography: Text elements maintain contrast ratios exceeding 4.5:1 against clinical ground palettes.
• Screen Reader Accessibility: Form fields carry explicit labels, ARIA landmarks, and programmatic live status announcements.
• Text Resizing: Layout blocks and specification tables allow up to 200% font scaling without horizontal clipping or overlapping text.

If you encounter any accessibility barrier on our website, contact our desk at 614-488-7877 or email [email protected] for immediate accommodation.