Boarding reservations and grooming intake operate under explicit kennel standards.

These Terms of Service and Boarding Agreement took effect on 2026-10-13. They govern every digital inquiry submitted through this domain and apply to all canine intake procedures conducted at our facility network until superseded by revised documentation.

By accessing puptownloungezone.com, communicating via our kennel desk chat, or transmitting reservation details through zosi8b5.php, you acknowledge and agree to comply with the operational standards, scheduling rules, and liability allocations detailed herein.

This agreement constitutes a contract between the pet owner or authorized representative and the legal operating entity:

Puptown Lounge has functioned as a family-run business since 2008, delivering overnight dog boarding in Columbus, Ohio, daytime play groups, and professional dog grooming across our Hilliard headquarters and Columbus facilities.

Puptown Lounge provides physical animal care operations consisting strictly of:

• Overnight Boarding: Private climate-controlled canine enclosures with raised bedding, fresh water, morning meal administration, and integrated daytime social play.
• All-Inclusive Daycare: Full-day supervised group socialization on sanitary non-slip surfaces and enclosed outdoor exercise yards. Daycare is included in overnight boarding by default at no added daily surcharge.
• Complimentary Trial Day: Every new local canine candidate receives their initial daycare evaluation session free of charge ($0) to confirm group temperament.
• Professional Grooming House: Directed by head groomer Anna (active on-site since 2008), providing warm-water bath washings, specialized conditioner treatments, high-velocity blow dry de-shedding, claw trimming, and ear cleansing.

Daily Check-Out Deadline: Standard boarding checkout concludes strictly at 1:00 PM. Dogs picked up after 1:00 PM transition into afternoon daycare and incur standard half-day daycare charges.

This website is strictly an informational catalog and inquiry portal. There is no shopping cart, no self-service checkout mechanism, and no electronic credit card gateway on puptownloungezone.com.

Any calculation generated by our online sizing tool, and any pricing schedule published across our pages, represents a good-faith operational estimate. No digital submission creates a binding contractual reservation until the following sequence occurs:

1. You submit an inquiry via zosi8b5.php or initiate contact through our kennel desk chat.
2. Our Hilliard intake staff reviews suite availability for your requested calendar dates.
3. You provide authentic veterinary records verifying required vaccinations.
4. Your dog completes an in-person behavioral evaluation or possesses documented prior clearance.
5. Our desk issues a written confirmation notice directly to your telephone or email address.

All tariffs are stated and settled exclusively in United States Dollars (USD). Our baseline rate ledger is structured without hidden exercise fees:

What determines the final quote: Exact fees vary based on canine scale weight upon physical arrival, number of dogs cohabiting an enclosure, holiday peak dates, coat matting severity requiring extended dematting labor, and behavioral handling requirements.

To maintain a safe, sanitary environment across our Columbus locations, clients must satisfy strict prerequisites before dogs are admitted to boarding or daycare:

• Mandatory Vaccinations: Every canine guest must provide verified proof of current Rabies, DHPP (Distemper, Hepatitis, Parvovirus, Parainfluenza), and Bordetella immunizations administered by a licensed veterinary doctor.
• Parasite Prevention: Dogs must be actively protected by flea and tick preventative regimens. Any dog displaying live parasites upon check-in will receive an immediate pet-safe bath at owner expense.
• Non-Aggression Standard: Puptown Lounge operates social daycare lounges. Dogs demonstrating unmanageable aggression toward handlers or peers cannot participate in open play and may be excluded from boarding.
• Digital Portal Integrity: Users of puptownloungezone.com may not inject malicious payloads, spam the intake form endpoints, scrape proprietary rate ledgers, or impersonate other pet owners.

Our facility maintains rigorous sanitary standards. All suites, resting cots, play equipment, and grooming tubs are sanitized daily using pet-safe, veterinary-grade enzymatic disinfectant solutions. Anna and our attendant staff practice low-stress canine handling established through 18 years of continuous family operation.

Inherent Canine Socialization Realities: Communal play yards mirror natural canine pack interactions. While all play sessions are closely monitored by trained attendants, minor play scratches, superficial abrasions, common seasonal canine cough, or fatigue are recognized possibilities in group canine environments.

Except as expressly provided in written kennel admissions paperwork, our website, rates, and information are delivered on an “as is” and “as available” basis without warranties of uninterrupted digital service.

In the event a boarded dog displays signs of acute distress, illness, or medical emergency during their stay, Puptown Lounge will attempt prompt contact with the primary owner and secondary emergency contacts on file.

If the owner cannot be reached within a reasonable timeframe dictated by the animal’s clinical condition, Puptown Lounge reserves the authorization to transport the pet to a licensed Columbus veterinary clinic or local emergency veterinary hospital. All approved medical diagnostics, treatments, and prescriptions remain the financial obligation of the pet owner.

To the fullest extent permitted under Ohio law, Puptown Lounge’s aggregate liability for claims arising from digital website interactions or standard boarding care shall not exceed the gross amounts paid by the client for the specific booking event giving rise to the claim.

All text, architectural diagrams, pricing specifications, photographic media, graphic marks, and vector logos rendered on puptownloungezone.com are the exclusive intellectual property of Puptownloungezone or licensed for its direct commercial use.

Reproduction, scraping, duplication, or redistribution of our photographic catalog, head groomer profiles, or rate formulas without prior written authorization from our Hilliard office is strictly prohibited.

Puptown Lounge reserves the absolute right to refuse intake, cancel unconfirmed inquiries, or terminate boarding services immediately if:

• A dog exhibits violent or uncontrollable aggression threatening the physical safety of employees or other animals.
• An owner refuses to supply verified vaccination documentation prior to check-in.
• An owner engages in abusive, threatening, or disruptive conduct toward facility attendants.
• Digital inquiries are flagged as fraudulent or abusive spam transmissions.

If a stay must be terminated mid-booking due to unmanageable canine aggression, the owner or designated emergency agent will be required to retrieve the animal within four hours of notification.

These Terms of Service and all related intake agreements are governed by, construed, and enforced in accordance with the substantive laws of the State of Ohio, United States, without regard to conflict of laws doctrines.

Any legal action, claim, or controversy arising out of these terms, website access, or pet care delivery shall be instituted exclusively in the municipal or state courts of competent jurisdiction located in Hilliard, Franklin County, Ohio.

For regulatory or consumer inquiries, visitors may direct questions to their state Attorney General, and in California to the California Privacy Protection Agency.

We may periodically update our boarding rates, holiday schedules, grooming add-ons, or safety protocols to reflect evolving veterinary guidelines and facility investments.

Any revision will be published on this page with an updated effective date stamped prominently in the document masthead. Ongoing utilization of our website or scheduling of boarding reservations following the publication of revised terms constitutes full acceptance of the updated standards.

For official communications, questions regarding your upcoming stay, or inquiries concerning this agreement, direct all notices to our primary management office: